This Privacy Policy explains how Planet Computers (Pty) Ltd (“Planet Computers”, “we”, “us”) collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.
1) Information we collect
- Contact details (name, email, phone), device details, job history.
- Payment references (we do not store full card data on our servers).
- Communications (emails/SMS/WhatsApp), support requests, and preferences.
- Basic website usage data (cookies, IP, device/browser info) for security and analytics.
2) How we use your information
- To provide repairs, quotes, invoices, updates, and job tracking.
- To verify identity and secure your account/OTP login.
- To improve our Services, prevent abuse/fraud, and comply with legal obligations.
- With consent, to send helpful updates or promotions (opt-out anytime).
3) Legal bases
We process data on the basis of: performance of a contract, compliance with law, legitimate interests (e.g., service improvement, security), and consent (e.g., marketing).
4) Sharing & processors
We may share data with trusted service providers (e.g., SMS/email delivery, payment processors, hosting) under contracts that require data protection and confidentiality. We do not sell your personal information.
5) International transfers
Where data is processed outside South Africa, we take steps to ensure comparable protection through contractual safeguards and reputable providers.
6) Retention
We keep information only as long as necessary for the purposes above and to meet legal/accounting requirements, after which it is securely deleted or anonymised.
7) Your rights
- Access, correct, or delete your personal information (subject to lawful limitations).
- Object to certain processing, or withdraw consent where processing is based on consent.
- Request a copy of your information in a portable format where feasible.
To exercise these rights, contact us at hello@planetcomputers.co.za.
8) Cookies & similar tech
We use essential cookies for security and session functionality, and limited analytics to understand usage. You can control cookies in your browser; some features may not work without them.
9) Security
We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method is 100% secure, but we strive to protect your information and review controls regularly.
10) Children
Our Services are intended for adults. If we learn we’ve collected personal information from a child without appropriate consent, we’ll delete it.
11) Contact
Planet Computers (Pty) Ltd, 50 Main Road, Wynberg, Cape Town • Phone/WhatsApp: 082 810 0821 • Email: hello@planetcomputers.co.za
12) Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. See also our Terms of Service and Accessibility.